Consumer Protection Important Questions for CBSE Class 12 Business Studies Role of Consumer Organisations and NGOs

1.Functions Performed by Consumer Organisations and NGOs
Following are the functions performed by consumer organisations and NGOs:
(i) Educating the public through organising training programmes, seminars and workshops.
(ii) Publish periodicals and other publications related to consumer rights, reliefs and other matter of interest.
(iii) Carrying out comparative testing of competitive products and publish results for consumer welfare.
(iv)Encouraging consumers to strongly protest and take action against unscrupulous, exploitative and unfair trade practices of sellers.
(v)Providing legal aid to consumers.
(vi)Filing complaints on behalf of consumers in the appropriate court.
(vii)Taking an initiative in filing a case in interest of general public, not for any individual.

2.Important Consumer Organisations and NGOs
Following are the important consumer organisations and NGOs
(i) Consumer Coordination Council, Delhi.
(ii) Common Cause, Delhi.
(iii) Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi.
(iv)Consumer Education and Research Centre (CERC), Ahmedabad.
(v)Consumer Protection Council (CPC), Ahmedabad.
(vi)Consumer Guidance Society of India (CGSI), Mumbai.
(vii)Mumbai Grahak Panchayat, Mumbai.
(viii) Karnataka Consumer Service Society, Bangalore.
(ix)Consumers Association, Kolkata.
(x)Consumer Unity and Trust Society (CUTS), Jaipur.

Previous Year  Examination Questions

1 Mark Question

1.Name any two Non-Governmental Organisations (NGOs) which are working in
India to protect and promote the consumer interests. (All India 2010)
Ans. (i) Consumer Guidance Society of India (CGSI), Mumbai.
(ii) Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi.

 4/5 Marks Question

2.Explain any four functions of consumer organisation and Non-Government Organisations (NGOs ) for protecting and promoting the interest of consumers.(Delhi 2009)
Ans. Consumer organisations and NGO’s perform several functions for the protection and promotion of interest of consumers. These include
(i) Educating the general public about consumer rights by organising training programmes, seminars and work shops.
(ii) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interest.
(iii) Carrying out comparative testing of products and publish results for consumer welfare.
(iv) Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers.

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